We try to provide as much useful information as possible on our website so please try the search bar at the top of the page to look for the information you need. Of course, contacting us directly is nice too! So we welcome you to get in contact!
Click the tab below to select the reason for your contact
Impressed with how your child is progressing? Happy with our recent activities? We would love to hear about your positive experiences with Winterbourne International Academy. Please feedback to us below!
- Contact the relevant member of staff who will reply within two Academy working days with a full resolution or an acknowledgement with details of the timescale required to resolve the query.
- Contact the Principal/Principal's PA with details of the concern in writing (email or letter)
- Acknowledgement made by phone call or email within two Academy working days, copying in the Clerk to the Trust
- Resolution is provided within 10 Academy working days of receipt by email or letter copying in the Clerk to the Trust who will record details of the concern
- Send full details of the complaint in writing (via the complaints form below) to the Clerk to the Trust
- Clerk to the Trust will send an acknowledgement in writing with two working days
- The complaint will be assigned to the appropirate investigation officer
- The investigation officer to respond in writing with a resolution within 15 Academy working days of the original complaint, or if it is not possible to resolve the complain within this timescale, provide a new resolution date with a progress update.
- Full resolution in writing by the revised date
Click here to view the complaints policy
Online Complaints Form